TechSideStories » tech support

WiFi is not Free But Some Think So

Administrator — Fri, 23 Jul 2010 22:41:21 +0000

Someone calls into Leo Laporte’s “The Tech Guy” asking how to fix her free Wi-Fi she was stealing from her neighbor. It’s amazing what people expect for free these days. Pretty funny stuff.

Help Desk with Chris Pirillo

Administrator — Thu, 28 Jan 2010 21:23:22 +0000

No submissions yet to our site so we’ll keep posting content from the web that involve Tech Support. Here we have a new show that just started today called generically, “Help Desk.” The show is a panel of experts from Microsoft answering questions from Microsoft’s Channel 9 forums, twitter, email, and friendfeed with the famous Chris Pirillo as the host.

I’ve embedded the first episode below. With this being microsoft’s site, be sure you have silverlight. Doh!

UPDATE: The original embed did not want to play so I copied the video to my vimeo account.

Video: Foamy The Squirrel

Administrator — Mon, 18 Jan 2010 18:01:28 +0000

Since our site is so new (2 days old). I thought we should post some content from the web that gives everyone some example of good stories. This video cracked me up and demonstrates the frustration with tech support now a days. Enjoy.

Source: YouTube and illwillpress.com

Computers Require Power

lehenryjr — Tue, 15 Dec 2009 04:19:10 +0000

I was working with an user on a computer access issue.

Their complaints were simple:
1. Their computer wasn’t responding.
2. Our support staff wasn’t responding fast enough
3. They wanted to know how to fix this next time.

The type of data was irrelevant; they couldn’t access their files.

I asked to remote access in, they said the machine wasn’t responding.
The keyboard and mouse weren’t working.

I asked if the screen was on, she said NO.
I asked can you see the mouse pointer, she said NO.
I asked here to check to make sure the machine was on; she didn’t know which machine we were working with… oh boy.
I gave her the computer name; the machine was labeled, thank God.
I asked if the machine was ON, she said she didn’t think so… effn Christ! Shoot me now…
She said there wasn’t any lights on- none.

I chuckle.

I asked, can you press the power button? [the machine came to life and 3 minutes later the issue was resolved.

I apologized that we didn’t respond fast enough and to avoid this issue next time- make sure the machine is on; most computers require power.

Please come again.

Tech Support for Parents

bryanlee — Tue, 15 Dec 2009 00:10:17 +0000

If you’re gonna be the tech support for your parents, you need a remote connection tool. One I highly recommend is TeamViewer. Its free to use for personal use and easy to train your parents how to use. If you’re parents are bugging you on a daily basis, you can even make it boot with windows.