WiFi is not Free But Some Think So

Someone calls into Leo Laporte’s “The Tech Guy” asking how to fix her free Wi-Fi she was stealing from her neighbor. It’s amazing what people expect for free these days. Pretty funny stuff.

Help Desk with Chris Pirillo

No submissions yet to our site so we’ll keep posting content from the web that involve Tech Support. Here we have a new show that just started today called generically, “Help Desk.” The show is a panel of experts from Microsoft answering questions from Microsoft’s Channel 9 forums, twitter, email, and friendfeed with the famous [...]

Video: Foamy The Squirrel

Since our site is so new (2 days old). I thought we should post some content from the web that gives everyone some example of good stories. This video cracked me up and demonstrates the frustration with tech support now a days. Enjoy.

Source: YouTube and illwillpress.com

Computers Require Power

I was working with an user on a computer access issue.
Their complaints  were simple:
1. Their computer wasn’t responding.
2. Our support staff wasn’t responding fast enough
3. They wanted to know how to fix this next time.
The type of data was irrelevant; they couldn’t access their files.
I asked to remote access in, they said the machine wasn’t [...]

Tech Support for Parents

If you’re gonna be the tech support for your parents, you need a remote connection tool. One I highly recommend is TeamViewer. Its free to use for personal use and easy to train your parents how to use. If you’re parents are bugging you on a daily basis, you can even make it boot with [...]