Computers Require Power

I was working with an user on a computer access issue.

Their complaints  were simple:
1. Their computer wasn’t responding.
2. Our support staff wasn’t responding fast enough
3. They wanted to know how to fix this next time.

The type of data was irrelevant; they couldn’t access their files.

I asked to remote access in, they said the machine wasn’t responding.
The keyboard and mouse weren’t working.

I asked if the screen was on, she said NO.
I asked can you see the mouse pointer, she said NO.
I asked here to check to make sure the machine was on; she didn’t know which machine we were working with… oh boy.
I gave her the computer name; the machine was labeled, thank God.
I asked if the machine was ON, she said she didn’t think so… effn Christ! Shoot me now…
She said there wasn’t any lights on- none.

I chuckle.

I asked, can you press the power button? [the machine came to life and 3 minutes later the issue was resolved.

I apologized that we didn’t respond fast enough and to avoid this issue next time- make sure the machine is on; most computers require power.

Please come again.