I was working with an user on a computer access issue. Their complaints were simple: 1. Their computer wasn’t responding. 2. Our support staff wasn’t responding fast enough 3. They wanted to know how to fix this next time. The type of data was irrelevant; they couldn’t access their files. I asked to remote access [...]
I received a call from a friend that was having a problem with login’ in to their Internet Banking website and they couldn’t find out the issue. Apparently it was this huge issue. I talked to them for a second and found the main problem. They said that they weren’t trying to login, this is [...]
If you’re gonna be the tech support for your parents, you need a remote connection tool. One I highly recommend is TeamViewer. Its free to use for personal use and easy to train your parents how to use. If you’re parents are bugging you on a daily basis, you can even make it boot with [...]
This comes when modems were prevalent in the tech support industry. When a customer bought our system they would get a modem for us to dial in and do support. One time a customer called complaining the system did not work. I asked her to turn on the modem so I can get connected. She [...]
If you enjoyed the post, make sure you subscribe to the RSS feed.
© 2010 TechSideStories.com. All Rights Reserved.
This site is licensed under Creative Commons.
Powered by WordPress. Design by 