I was working with an user on a computer access issue.
Their complaints were simple:
1. Their computer wasn’t responding.
2. Our support staff wasn’t responding fast enough
3. They wanted to know how to fix this next time.
The type of data was irrelevant; they couldn’t access their files.
I asked to remote access in, they said the machine wasn’t [...]
I received a call from a friend that was having a problem with login’ in to their Internet Banking website and they couldn’t find out the issue. Apparently it was this huge issue.
I talked to them for a second and found the main problem. They said that they weren’t trying to login, this is because [...]
If you’re gonna be the tech support for your parents, you need a remote connection tool. One I highly recommend is TeamViewer. Its free to use for personal use and easy to train your parents how to use. If you’re parents are bugging you on a daily basis, you can even make it boot with [...]
This comes when modems were prevalent in the tech support industry. When a customer bought our system they would get a modem for us to dial in and do support. One time a customer called complaining the system did not work. I asked her to turn on the modem so I can get connected. She [...]
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